Cancellation and Return Conditions

Refund/Exchange Conditions. Refund and exchange requests related to technical issues that may occur during the delivery of educational services will be considered only if they result from technical problems under the direct control of Eduvence Teknoloji AŞ ("Eduvence"). While Eduvence provides the platform's technical infrastructure, it is not responsible for disruptions caused by external factors such as users' internet connection, device incompatibility, problems originating from third-party software, or system load. Refund and exchange requests are limited to issues that completely prevent use of the service and originate from Eduvence's technical infrastructure.

The Consumer must submit any requests under the Agreement and these refund and exchange conditions by email to support@eduvence.com. If the purchased educational service becomes unusable due to technical reasons originating from the Eduvence portal, the Consumer must notify Eduvence within 3 business days at the latest.

If the educational service purchased by the Consumer becomes unusable due to technical reasons originating from the Eduvence portal, and the Consumer submits a request within the notification period stated above, the service fee may be refunded, or the service may be exchanged for another training or event of the same value.